1. Introduction Fluidé Homes is committed to providing high-quality hospitality and wellness bedding products through our e-commerce platform. This policy document outlines our core policies regarding customer service, returns and exchanges, shipping, privacy, and ethical sourcing.
   
   
2. Customer Service Policy

• We strive to provide exceptional customer service and ensure customer satisfaction.
• Our customer support team is available via email and phone during business hours.
• Inquiries and complaints will be addressed within 24-48 hours.
• We encourage customer feedback to improve our products and services.

3. Returns and Exchanges Policy

• Customers may return or exchange products within 15 days of receipt.
• Products must be unused, unwashed, and in their original packaging to be eligible for returns.
• Refunds will be processed within 7-10 business days after the returned item is received and inspected.
• Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.
• Customized or final-sale items are not eligible for returns or exchanges.

4. Shipping Policy

• We offer domestic and international shipping with varying delivery times.
• Shipping costs are calculated at checkout based on location and order size.
• Orders are processed within 2-3 business days and shipped via our trusted courier partners.
• Customers will receive tracking information once the order is dispatched.
• Fluidé Homes is not responsible for shipping delays caused by unforeseen circumstances.

5. Privacy Policy

• We are committed to protecting customer data and privacy.
• Personal information is collected solely for order processing, customer support, and marketing (with customer consent).
• We do not sell or share customer information with third parties.
• Secure payment gateways are used to protect financial transactions.
• Kindly refer to the full privacy policy  doc here https://fluidehomes.com/privacy-policy/

6. Ethical Sourcing and Sustainability Policy

• Fluidé Homes prioritizes ethically sourced and sustainable materials in our products.
• We work with suppliers that adhere to fair labor practices and environmental standards.
• Our packaging is designed to minimize waste and promote eco-friendly alternatives.
• We continuously seek innovative ways to reduce our carbon footprint and enhance sustainability.

7. Warranty Policy

• We stand behind the quality of our products and offer a 1-year limited warranty on manufacturing defects.
• The warranty does not cover normal wear and tear, improper use, or damage caused by external factors.
• Customers can contact customer service for warranty claims and assistance.

8. Payment and Pricing Policy

• We accept major credit cards, digital wallets, and other secure payment methods.
• Prices are subject to change without prior notice due to market conditions.
• Promotional offers and discounts are time-limited and cannot be combined unless specified.

9. Compliance and Legal Policy

• Fluidé Homes complies with all relevant e-commerce and consumer protection laws.
• Customers must use our website and products lawfully and ethically.
• Any disputes shall be resolved through arbitration or as per the governing laws of our operational jurisdiction.
  
  Fluidé Bulk Order Payment Policy
  At Fluidé, we value our wholesale clients and strive to offer flexible payment structures for bulk purchases. Please find our payment policy outlined below:
  
  
• 1. Payment Structure for Bulk Orders
  • Clients who are unable to make full payment upfront can initiate their order with a 70% deposit.
  • The remaining 30% balance must be paid upon completion of production before the order is released for pickup or delivery.
  2. Order Holding & Pricing Policy
  • Orders that remain uncollected beyond three (3) months after production will be treated as a new order.
  • If there are any price adjustments within this period, the client will be required to pay the updated price difference before the order is released.
  3. Refund & Exchange Policy
  • Refunds or product swaps are not allowed for unclaimed orders beyond three (3) months.
  • Refer to our full Refund Policy here: https://fluidehomes.com/return-policy/ 
    
    Amendments to the Policy
  • Fluidé Homes reserves the right to update this policy document at any time with the date of amendment clearly stated.

    
    Contact Information For any inquiries, please contact us at:

  • Email: services@fluidehomes.com

  • Phone: +234 706 241 6170

  • Business Hours: Monday to Friday, 9 AM – 6 PM (Local Time)

By purchasing from Fluidé Homes, customers agree to abide by these policies. We appreciate your trust and support in our commitment to providing premium hospitality and wellness bedding solutions.

Last Amendment Date: 30-01-2025