FAQs

We know that you may have some questions about our products, we’re here to provide you with the information you seek so we have created this FAQs page to help you find the answers you need. This page is designed to be your friendly guide, addressing common concerns and providing helpful insights.
We hope you find this FAQs page helpful. If you have any other questions, please do not hesitate to contact us. We are always happy to help.

ORDERING AND DELIVERING

Ordering from Fluide is simple!

  • Browse our website, select the products you love, and add them to your cart. Proceed to the checkout page, enter your shipping details and payment information, and confirm your order. You’ll receive an order confirmation email once your purchase is complete.

  • Phone Orders: If you prefer a more personalized experience, you can place an order over the phone. Simply call our dedicated sales team at (+234) 706 341 6170, provide them with the product details and your shipping information, and they will assist you in completing your purchase. Our friendly team will ensure a smooth ordering process and answer any questions you may have.

  • Email Orders: If you prefer written communication, you can place an order by sending an email to hello@fluideng.net. Include the product names, quantities, and your shipping details in the email. Our team will respond promptly to confirm the availability of the items, provide you with a payment invoice, and assist you in finalizing your purchase.

  • Visit Our Showroom: If you prefer to see the products in person before making a purchase, we welcome you to visit our showroom located at Fluidé Homes, BOUY 9 Mall, 12A Emma Abimbola Cole, Lekki Phase 1 106104, Lekki. Our knowledgeable staff will be delighted to assist you in selecting the perfect beddings and bath products according to your preferences. You can make your purchase directly at the showroom, and our team will arrange for the delivery of your order.

We strive to provide a seamless and flexible ordering experience for our valued customers. Whether through our website, phone, email, social media, or in-person at our showroom, we are dedicated to ensuring that you can easily access our high-quality products. Choose the method that suits you best, and we’ll be ready to assist you every step of the way.

We accept a variety of payment methods to ensure convenience for our customers. You can pay for your order using Visa, MasterCard, Stripe, or via direct bank transfer. Choose the option that suits you best during the checkout process.

We understand the excitement of receiving your order promptly! Delivery within Lagos typically takes 2-3 business days, while deliveries outside Lagos may take 3-5 business days. Please note that these time frames are estimates, and factors such as unforeseen circumstances or peak seasons may affect delivery times.

Home deliveries: Order from the comfort of your home and have your items delivered to your door.
Pick-ups: If you are around the neighborhood and would rather love to pick up your orders and maybe take a sneak peek of our showroom, you can.
Please note: You will receive an SMS with delivery details and updates when your order is on its way which confirms where and when you need to collect your order.

Before you collect your order at our showroom, please make sure that you’ve received an SMS from us as you would be asked to show it.

Yes, we offer nationwide delivery across Nigeria. Whether you’re in Lagos or any other city, we can deliver our products to your doorstep. Additional charges may apply for deliveries outside Lagos, which will be calculated during the checkout process.

Pre-order means ordering and paying for a product before it has arrived so you don’t miss out. We usually announce such products on all our platforms. Follow us on socials or join our mailing list today to stay up-to-date.

Our discount offers are usually announced on all our platforms. Follow us on socials or join our mailing list today to stay up-to-date.

RETURNS AND REFUND

We offer product exchange instead of refunds. You can check out our return policy page to learn more.

PRODUCT INFORMATION

At Fluide, we believe in your satisfaction above all else. We’ve dedicated our Refund and Returns page to address your concerns and provide you with clear instructions on how to proceed. Our goal is to make the returns process as seamless as possible, so you can shop with confidence.

Discover our flexible return policy, learn about the eligibility criteria, and understand the step-by-step process for returning an item. We’ve outlined everything you need to know to ensure a smooth experience from start to finish.

Visit our Refund and Returns page today by clicking here. We’re here to assist you every step of the way and ensure that you’re completely satisfied with your shopping experience.

Most of our bedding and bath products are machine washable. However, it’s essential to follow the care instructions provided with each item to ensure proper cleaning and maintenance. Some delicate or specialty items may require specific care methods.

CUSTOMER SERVICE

If you have any further questions or need assistance, our customer support team is ready to help. You can reach us by email at hello@fluideng.net or by phone at (+234) 706 341 6170. Our customer support hours are from 07:00 GMT – 21:00 GMT.

Yes and we would be glad to have you experience the Fluide showroom. We are located at BOUY 9 Mall, 12A Emma Abimbola Cole, Lekki Phase 1 106104, Lekki, Lagos, Nigeria.